Returns & Exchanges
We encourage ordering samples before purchasing wallpaper. Samples are the best way to evaluate color, scale, and material in your own space, before ordering rolls or panels.
Our wallpaper is printed to order for each project. Because every order is custom produced, wallpaper rolls and panels are not eligible for return unless they arrive damaged or defective.
Once production has begun, wallpaper orders cannot be canceled or exchanged.
Peel and stick wallpaper is also custom printed specifically for each order and is not eligible for return.
Standard (non-custom) wallpaper samples may be returned within 30 days of delivery for a refund, provided they are unused and returned in clean, resalable condition. Customers are responsible for return shipping. Original shipping charges are non-refundable. Custom samples are not eligible for return.
All returns require authorization from our team before being shipped back. Once received and inspected, eligible returns will be refunded to the original method of payment.
Color & Production Variations
We take color matching seriously and work carefully to maintain consistency between samples and production runs. However, because wallpaper is manufactured to order, slight color variation may occur between samples and final production, as well as between separate print runs.
For the best color consistency, we recommend ordering the full quantity needed for your project at one time.
Damaged, Defective, Incorrect, or Missing Items
We carefully inspect every order before it leaves our studio. If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 30 days of delivery at studio [at] stripedwallpaper.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of all shipping packaging and shipping labels
Products must not be installed prior to submitting a claim.
If your order was damaged during transit, please retain all packaging materials until your claim has been resolved. Discarding packaging materials may affect our ability to pursue a claim on your behalf.
After reviewing the issue, we will replace damaged or defective material at no additional charge.
Lost or Stolen Packages
If tracking indicates that your package was delivered but you cannot locate it, please first verify that the shipping address provided at checkout was correct.
If the address is correct, please contact the shipping carrier directly regarding lost or stolen deliveries. Once a package has been marked as delivered, we are unable to guarantee its security after delivery.
Packages returned to our studio due to an incorrect address or failed delivery attempt may be reshipped at the customer's expense.